Shipping & Delivery Policy

About our store

At YANGYI, we know that once you upgrade your gaming audio setup, you want your new gear as fast as possible. We are dedicated to providing fast, reliable, and trackable shipping for all our gaming headsets and accessories.

🚚 Fast Shipping & Delivery Times

We partner with reliable global couriers to ensure your gaming headset reaches your doorstep safely and quickly.

Order Processing Time: All orders are processed and dispatched from our warehouse within 1–3 business days.
Estimated Delivery Time: Depending on your location, standard international delivery typically takes 7–12 business days.
Order Tracking: As soon as your order ships, you will receive a confirmation email containing your tracking number and a link to trace your package in real-time. (Please check your spam or promotions folder if you don't see it in your inbox.)

Note: During peak e-commerce seasons (such as Black Friday, Cyber Monday, or major holidays), shipping times may vary slightly, but our fulfillment team always works hard to dispatch your audio gear as quickly as possible.

✏️ Address Changes & Order Modifications

Need to update your shipping address or change the color of your headset? Please contact our support team as soon as possible. We will do our absolute best to accommodate your request at no additional cost, provided the order is modified before it is dispatched from our warehouse. Once the package has been handed over to the carrier, we are unable to change the delivery address.

🌍 International Customs & Import Duties

We ship our gaming headsets to players worldwide. However, for international orders, please note that customs duties, import taxes, or VAT may apply depending on your country's local regulations.

These charges are determined by your local customs authority and are outside of our control. The customer is responsible for paying any applicable customs fees. If you have questions about shipping to your specific country, feel free to contact us before placing your order!

🔄 30-Day Easy Returns & Damage Support

We stand behind the competitive audio quality of our products.

30-Day Returns: You are eligible for a refund, exchange, or store credit within 30 days of receiving your order. Returned headsets must be unused and in their original packaging. (For hygiene reasons, ear cushions that are heavily worn cannot be refunded.)
Damaged or Defective Out of the Box? If your item arrives damaged, defective, or incorrect, simply email us within 7 days of delivery with clear photos or a short video of the issue. We will arrange a free replacement or full refund with no return shipping fee required for defective units.