📦 30-Day Return Policy

• Return Window: You have 30 days from the date of purchase to return most items.
• Condition: Returned headsets and accessories must be in new, unused, and unaltered condition, returned in the original packaging with all included accessories (cables, detachable microphones, manuals, etc.). We cannot accept gaming headsets that have been physically damaged, heavily worn, or modified.
• Ineligible Items: Certain items may not be eligible for return, including personalized/custom-engraved headsets, promotional free gifts, or ear cushions that have been heavily used (for hygiene reasons).

🔄 Exchanges — Level Up Your Gear

Exchanges are a great way to get the exact setup you need. Whether you want to swap a wired headset for a wireless model, or simply change to a different color, we offer exchanges within our 30-day window. When contacting our support team, simply let them know which specific YANGYI headset you'd like to exchange your current item for.

💰 Refunds Processing

• Once we receive and inspect your returned headset at our warehouse, we will process your refund within 5 business days.
• Refunds will be issued automatically to the original form of payment (e.g., Credit Card, PayPal). Please note that it may take some time for your bank or credit card company to process and post the refund.
• Shipping Costs: Original shipping costs are non-refundable. You are responsible for the return shipping fee unless the return is due to our error (e.g., wrong model or defective unit out of the box).

✉️ How to Initiate a Return or Exchange

To initiate a return or exchange, please reach out to our customer service team. Our friendly gaming audio specialists are happy to assist you.

• Email Us: supporting@yangyidianzi.com
• Please include your Order Number and a brief reason for the return or exchange in your email.

🛡️ Tips for Safe Returns

• You can find a copy of your receipt in your order confirmation email or by logging into your YANGYI store account.
• Be sure to pack your return securely in a sturdy shipping box to prevent the headset from being damaged during transit.
• We highly recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item without a tracking number.